Terms of Service

1. Who can use the Services

You must be at least 18 years old (or the age of majority where you live) to make a purchase. The Services are designed for professionals in management or team-leadership roles.

2. Purchases, pricing, and taxes

• All prices are listed in U.S. dollars and processed securely by Stripe. We never see or store your full card number.
• Prices and product details may change at any time; the price shown at checkout is the price you pay.
• You are responsible for any applicable sales tax, VAT, or similar charges where required.
• A purchase gives one person a single-user license to use the materials in their own role or team. It does not include the right to resell, redistribute, publish, or repackage the files.

3. Digital downloads and courses

• After a successful payment, you will receive a receipt and a time-limited download link by email. Please save your files locally — download links expire for security.
• If your download link doesn't arrive, expires, or doesn't work, contact us and we'll re-issue it.
• Courses are self-paced. Access is granted to the purchasing email and is not transferable.

4. Live trainings

• A seat is reserved for the email used at checkout. Joining details are sent by email ahead of the session.
• If a session is rescheduled or cancelled by us, you'll be given the choice of a new date or a full refund.
• If you can't attend, let us know at least 48 hours in advance and we'll move you to the next session. See the Refunds section below.

5. Refunds

We stand behind every product. If something isn't right, email us within 14 days of your purchase and we'll work with you to make it right, including a full refund where appropriate. Specifics:

• Digital downloads & courses: refundable within 14 days if the product doesn't deliver what was promised. Please share a short note on what wasn't right so we can learn and improve.
• Live trainings: full refund if you request it at least 48 hours before the session, or if we cancel or reschedule. Within 48 hours of the session, we'll move you to a future date instead of refunding.
• Free resources are, well, free — no refund needed. You can unsubscribe from any follow-up email at any time.

Refunds are returned to the original payment method and typically clear within 5–10 business days, depending on your bank.

6. Intellectual property

All content on the site and inside paid products — writing, templates, worksheets, slides, images, and courses — is owned by Manage(Meant) Excellence and protected by copyright. You get a personal, non-exclusive, non-transferable license to use what you purchased in your own role or team. You may not copy, resell, sublicense, publish, or create derivative products from the materials without written permission.

7. Acceptable use

You agree not to:

• Share, resell, or redistribute paid materials.
• Use the Services to harass, defame, infringe on others' rights, or do anything unlawful.
• Attempt to break, overload, scrape at scale, or reverse-engineer the Services.
• Misrepresent your identity or use someone else's payment information.

8. Nature of the content

Our content shares practical frameworks and perspectives based on experience and research. It is general professional guidance, not legal, HR, medical, or psychological advice. Please use your own judgment and, where appropriate, consult the right specialist for your situation.

9. Third-party links and tools

The site may link to sister sites (such as the Manager Operating System and Change Environment) and third-party platforms we use to run the business (Stripe, Mailchimp, Resend, and similar). Those platforms have their own terms and privacy policies, and we aren't responsible for their content or practices.

10. Disclaimer & limitation of liability

The Services are provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. We do our best to keep everything accurate and available, but we cannot guarantee specific business or career outcomes from using the Services.

To the fullest extent allowed by law, our total liability for any claim arising out of or relating to the Services is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

11. Governing law

These Terms are governed by the laws of the United States and the state in which Manage(Meant) Excellence is operated, without regard to conflict-of-laws rules. Any dispute will be handled in the courts located in that jurisdiction.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll update the "Last updated" date above and, where appropriate, let newsletter subscribers know by email. Continued use of the Services after an update means you accept the new Terms.

13. Contact

Questions about these Terms, your order, or a refund? Get in touch and we'll respond personally.